Email us
The best option for detailed questions, returns, refunds or issues where you need to attach photos or videos.
Email AlivionGoaliviongo@gmail.comHow can we help?
Get in touch with our team about anything to do with your order, delivery, tracking, returns, refunds or product information.
BEFORE YOU CONTACT US
Help us sort out your query faster
01
Your order number
Include the number shown in your confirmation email.
02
Your full name
Use the same name you gave when placing the order.
03
Tell us what happened
Describe the issue and what you need us to do.
04
Photos or videos
Include them if the product arrived damaged or has a fault.
WE CAN HELP WITH
Common queries
✓Order status and tracking
✓Changes to your delivery address
✓Damaged, faulty or incorrect items
✓Returns and refunds
✓Product information
✓Lost or delayed parcels
ALIVIONGO SUPPORT
Choose whichever way of contacting us suits you best
Send us your order details and our team will review your case to find the right solution for you.